topic Re: charged for monthly use when I did not ask for automatic payments in Get Support

charged for monthly use when I did not ask for automatic payments

sw64 — Fri, 09 Jun 2023 19:52:54 GMT

I bought a sim card at Christmas just for a month. Then I went overseas and no further bills came to my email. Just realized that I have been charged monthly and now cannot get anyone to deal with this. Any ideas?

Re: charged for monthly use when I did not ask for automatic payments

softech — Fri, 09 Jun 2023 19:57:55 GMT

@sw64 PM has updated the My Account system 2 weeks ago. It could be that the Autopay was triggered by mistake. Please message support and ask them to investigate further and provide refund if possible:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: charged for monthly use when I did not ask for automatic payments

dust2dust — Fri, 09 Jun 2023 19:58:41 GMT

Automatic payments get set up automatically when using a credit card to sign up. You would have had to have turned the option off to stop that.

Re: charged for monthly use when I did not ask for automatic payments

Handy1 — Fri, 09 Jun 2023 20:29:24 GMT

@sw64 Everyone that activates online with a credit card automatically is enrolled in auto pay . but you can easily turn it off like this

Turn auto pay OFF/ON 3 easy clicks