topic Re: Public Mobile Text Notifications in Get Support

Public Mobile Text Notifications

Leswyn1 — Fri, 09 Jun 2023 18:19:50 GMT

Since January 2023 I have not been receiving reminder texts from Public Mobile that my subscription is soon expiring. I have reported this issue more than once before and I was told that it would be addressed. The problem has not been resolved. I am considering reporting Public Mobile to the CRTC. The notifications were helpful so that I didn't wake up in the morning and find my subscription suspended. I have not received any clear answers on why the reminder texts received 3-4 days before my subscription ends were stopped.

Re: Public Mobile Text Notifications

hTideGnow — Fri, 09 Jun 2023 18:29:18 GMT

HI @Leswyn1 I don't think CRTC will take this reminder thing as a case, so don't waste time

and the reminder, I think no more for months already, you still want them? Many people hates that. Are you on Autopay?

Re: Public Mobile Text Notifications

softech — Fri, 09 Jun 2023 18:31:00 GMT

~~@Leswyn1 if it annoys you that much , you can click Mute notification to mute it, or you can even block it or reply STOP to stop it~~

Thanks @esjliv I guess I hate it more and automatic think that way 🤣

Re: Public Mobile Text Notifications

hairbag1 — Fri, 09 Jun 2023 18:26:00 GMT

@Leswyn1

I think they've ceased sending those reminders. Best is to have a credit card on file set to Autopay..then you're covered. Alternatively, manually load $$ into your account a few days before next renewal.

Re: Public Mobile Text Notifications

dust2dust — Fri, 09 Jun 2023 18:27:09 GMT

Set up a repeating every 30 days calendar item to remind yourself a couple days before the expiration. I agree it was a nice convenience but then we would hear from people here complaining about it and asking how to turn it off. So they turned it off altogether apparently. They've even turned off the thank you for your payment text. All I get are the stupid IVR texts and the consumption texts (minutes/text/data) and possibly the raf text.

Re: Public Mobile Text Notifications

esjliv — Fri, 09 Jun 2023 18:29:44 GMT

@Leswyn1 - you can set a reminder every 30 days so you are in control of when these reminders arrive. I wouldn't depend on these texts, if I were you. Also, who said they would be back?

@softech OP WANTS the texts, not the other way around. 🙂

Re: Public Mobile Text Notifications

Leswyn1 — Fri, 09 Jun 2023 19:26:12 GMT

Thank you dust2dust for the information. It is more than what I have gotten from submitting tickets. I will set my own reminder then. The only text I still get from Public Mobile is "your plan did not renew..."

On another note: finding Public Mobile very frustrating for a few reasons since they "upgraded" the system. One example: like many others, I too was forced to sign up to the Community again with a different nickname. The only option the system gave was to register again vs signing in with existing nickname & password. When I tried to use my old nickname, they system said it was "already taken"....yes by me previously!!

Re: Public Mobile Text Notifications

hTideGnow — Fri, 09 Jun 2023 19:27:43 GMT

HI@Leswyn1 , you can claim your name back 🙂 PM agent has been helping with these requests, yes a lot. Just submit a ticket with agent and they can give you back your old ID

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Public Mobile Text Notifications

Leswyn1 — Fri, 09 Jun 2023 19:28:02 GMT

Thank you esjliv. Yes, based on the info provided, it would seem my only option is to set up my own calendar reminders.

Re: Public Mobile Text Notifications

Leswyn1 — Fri, 09 Jun 2023 19:29:20 GMT

Thank you hairbag1. I prefer to not use Autopay so I will set up my own reminder and prepay a few days ahead as you mention.

Re: Public Mobile Text Notifications

Leswyn1 — Fri, 09 Jun 2023 19:31:22 GMT

Thank you hTideGnow. I apparently was one of the few people that liked the text reminders. As I don't like using Autopay, I will set up my own calendar reminder.

Re: Public Mobile Text Notifications

Leswyn1 — Fri, 09 Jun 2023 19:32:36 GMT

@softech It would seem I am one of a few that actually liked the text reminders