topic Re: i'm not even active yet and i hate this company in Get Support

i'm not even active yet and i hate this company

CoreyHallett — Fri, 09 Jun 2023 17:05:19 GMT

i'm only trying to find my GD SIM i ordered in MAY

cannot have anyone help me

CHAT says i need order number - i've checked my account and my email and no order number and i can't submit a ticket without

did everyone else have issues liek this or

Re: i'm not even active yet and i hate this company

softech — Fri, 09 Jun 2023 17:06:30 GMT

@CoreyHallett

no worry, you just need to find a right way to open ticket

Please message support and they can try to find out the sim order, maybe send you a new one or ask you to buy from Telus/Koodo stores in person and reimburse you the cost

please message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: i'm not even active yet and i hate this company

CoreyHallett — Fri, 09 Jun 2023 17:08:06 GMT

that's the thing I've asked every possible way and all i get is i can't help you with that

oh i don't do that

it's unreal

Re: i'm not even active yet and i hate this company

BKNS27 — Fri, 09 Jun 2023 17:09:48 GMT

@CoreyHallett

GD SIM?

There was issues in shipping out SIMs first half of May so private message a CS_Agent to check on status.

Click on envelope icon to pm them on your computer.

https://productioncommunity.publicmobile.ca/t5/Announcements/Ongoing-Issue-for-SIMS-purchased-prior-to-5-17-2023-Delayed-SIM/td-p/981681

Re: i'm not even active yet and i hate this company

CoreyHallett — Fri, 09 Jun 2023 17:09:57 GMT

been there done that....nothing

Re: i'm not even active yet and i hate this company

softech — Fri, 09 Jun 2023 17:12:38 GMT

HI @CoreyHallett message support for help is real 🙂

Pm is an provider that has online support only. It might not be a model everyone likes. If you need more traditional support, check with Koodo or Telus

Re: i'm not even active yet and i hate this company

BKNS27 — Fri, 09 Jun 2023 17:13:10 GMT

@CoreyHallett

Depending on how busy they are, it may take up to 2 hours for them to get back to you. Patience is key with PM.

If you are in a rush for a SIM, go to a Telus/Koodo store and pick one up or order from Amazon.ca for $5 and faster shipping.

Re: i'm not even active yet and i hate this company

CoreyHallett — Fri, 09 Jun 2023 17:15:18 GMT

Love too but CC has already been billed .....i can't even get a refund and or to stop next months billing

Trust me i want to quit...but i have no way to quit

Re: i'm not even active yet and i hate this company

softech — Fri, 09 Jun 2023 17:16:04 GMT

@CoreyHallett and trust me, message them today and you will get it sorted out today

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: i'm not even active yet and i hate this company

esjliv — Fri, 09 Jun 2023 17:23:27 GMT

@CoreyHallett wrote:
Love too but CC has already been billed .....i can't even get a refund and or to stop next months billing
Trust me i want to quit...but i have no way to quit

Why don't you have the order number of the SIM card you purchased @CoreyHallett . Was it not emailed to you? Check your junk / spam folder. But, then again, if this was in May...the junk/spam folder may have automatically be cleared/deleted since then.

So, go to your envelope at the top right of the community page, start a new PRIVATE message (not to be posted here on the community), address it to CS_Agent. This goes directly to Public Mobile employees. Tell them your issue with the SIM card order.

Re: i'm not even active yet and i hate this company

CoreyHallett — Fri, 09 Jun 2023 17:28:25 GMT

this is what i have

Re: i'm not even active yet and i hate this company

Ehnfncndj — Fri, 09 Jun 2023 17:29:32 GMT

I don’t blame you.