topic Re: 7B1 your phone is not activated on the network. in Get Support

7B1 your phone is not activated on the network.

mig39 — Fri, 09 Jun 2023 16:10:43 GMT

Getting this error when I try and make a voice call.

“7B1 your phone is not activated on the network.”

can receive calls (says no caller ID) and can text, use data, etc. all working fine. Just can’t call out.

been a customer with the same SIM for 5 years. Worked great until recently.

anyone know how to fix it? Or do I need to open a ticket? If so, do I DM someone in particular?

Re: 7B1 your phone is not activated on the network.

softech — Fri, 09 Jun 2023 16:15:27 GMT

@mig39 could be just a temporary network problem

Please reboot your phone first

and make calls by putting a 1 in front of the 10 digits and it should help

Re: 7B1 your phone is not activated on the network.

mig39 — Fri, 09 Jun 2023 16:16:27 GMT

Tried rebooting, moving SIM to another phone. Been happening for a few days.

Re: 7B1 your phone is not activated on the network.

hTideGnow — Fri, 09 Jun 2023 16:18:22 GMT

HI @mig39 are you on $15 plan? did you login My Account and check if you have outbound minutes?

Re: 7B1 your phone is not activated on the network.

softech — Fri, 09 Jun 2023 16:18:23 GMT

@mig39 in this case, please open ticket with PM support via direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: 7B1 your phone is not activated on the network.

mig39 — Fri, 09 Jun 2023 16:21:04 GMT

No, I’m on the $39 plan. Unlimited minutes.

Re: 7B1 your phone is not activated on the network.

esjliv — Fri, 09 Jun 2023 16:40:45 GMT

@mig39 - it is good you tried the SIM card into another phone and tested. So I presume the same thing happens. So, that rules out a device issue.

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

If not issues, in your area, you can direct message (DM) 'CS_Agent' or use Chatbot (found in Get Help section or bottom of the community page) to open a ticket to customer support.

Re: 7B1 your phone is not activated on the network.

mig39 — Fri, 09 Jun 2023 16:50:55 GMT

Yeah, no outages. Everything else is working fine, and I can receive calls.

I've sent in a ticket 🙂

Re: 7B1 your phone is not activated on the network.

mig39 — Fri, 09 Jun 2023 17:00:50 GMT

Well that was quick. I sent in a ticket and they "refreshed" my number (I guess removed it and added it again) and then it started working.

Re: 7B1 your phone is not activated on the network.

softech — Fri, 09 Jun 2023 17:01:56 GMT

@mig39 happy that it works

Re: 7B1 your phone is not activated on the network.

Jalilah-Ab — Fri, 10 Nov 2023 23:27:27 GMT

What was the resolution because I can’t make calls and can’t contact a tech

Re: 7B1 your phone is not activated on the network.

Jalilah-Ab — Fri, 10 Nov 2023 23:28:09 GMT

How did you contact all the sites are down and giving me error 404

Re: 7B1 your phone is not activated on the network.

mig39 — Fri, 10 Nov 2023 23:30:04 GMT

In my case, the resolution was to send a PM to a representative here on the forum. They fixed my line for me.

Re: 7B1 your phone is not activated on the network.

Jalilah-Ab — Fri, 10 Nov 2023 23:31:22 GMT

I just clicked the link and it let me DM thank you