topic Re: My data add on is showing up as minutes in Get Support

My data add on is showing up as minutes

Madi2 — Fri, 09 Jun 2023 13:43:31 GMT

So I tried to purchase a 200MB of data and accidentally did it twice but then it never showed up and when I look at my add on it shows that I have two add ons of 500 minutes. How can I fix this?

Re: My data add on is showing up as minutes

hTideGnow — Fri, 09 Jun 2023 13:44:53 GMT

HI @Madi2 that is a weird error, please submit ticket with PM agent and have them to check :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My data add on is showing up as minutes

softech — Fri, 09 Jun 2023 13:46:15 GMT

@Madi2 the 500 mins on your screenshot are from the holiday bonus in Decembers

I think you were reading cached page, locally cached info. Please login My Account again using Incognito mode and you should see the 200MB data on the addon section then

Re: My data add on is showing up as minutes

Handy1 — Fri, 09 Jun 2023 13:47:42 GMT

@Madi2 That’s odd , it’s good you have screen shot of it , please contact support to look into it

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: My data add on is showing up as minutes

PimpT — Fri, 09 Jun 2023 16:41:15 GMT