topic Re: Unusual Recording in Get Support

Unusual Recording

GerBear — Fri, 09 Jun 2023 15:38:45 GMT

Hello,

This is very strange.

I carry 3 plans, one for my daughter, one for my 91 year old mother and one for me.

For the past week, when I try to call my Mom it automatically plays a recording saying "We are sorry but your plan does not carry a plan for US roaming". My Mom lives in Burlington ON and has not left the city for months.

What the heck eh? Any suggestions? Thanks, Gerald

Re: Unusual Recording

Yosemite_Sam — Fri, 09 Jun 2023 15:29:56 GMT

Do you live close to the USA border?

Re: Unusual Recording

hairbag1 — Fri, 09 Jun 2023 15:30:45 GMT

@GerBear

PM has gone through a rough couple of weeks since the recent upgrade of the "PM Experience".

That recording is usually heard by customers closer to US border. In the phones settings, you could select PM as the preferred network. OR just redial as usual. Issue will clear up, I'm sure.

Re: Unusual Recording

hTideGnow — Fri, 09 Jun 2023 15:31:54 GMT

HI @GerBear please check your mom's My Account, account could be On Hold , likely because of payment problem

Re: Unusual Recording

computergeek541 — Sat, 10 Jun 2023 03:33:06 GMT

@GerBear

I've had this happen and it was an issue with my account. Customer support agents were able to apply a fix.