topic Re: credit card decline plan amount is now different in Get Support

credit card decline plan amount is now different

meg4 — Fri, 09 Jun 2023 14:55:59 GMT

my credit card declined and when I logged in to pay the amount owing it is $56 instead of the usual $34. When a card is declined is the plan subscription promotion cancelled? how do I only pay what my plan should be?

Re: credit card decline plan amount is now different

softech — Fri, 09 Jun 2023 14:58:04 GMT

@meg4 you have the $55 plan with $20 credit?

if a payment was missed due to Autopay failure or other reason , it is NORMAL that you have to first pay the full amount of the plan ($55) to resume the serivce first. But no worry, the $20 will be there. After couple days, PM will credit you back the $20 into your account as Available Fund. So, you didn't loss the promotion. Just that you have to pay the full amount first and get the credit after

Re: credit card decline plan amount is now different

meg4 — Fri, 09 Jun 2023 15:00:04 GMT

thank you. Also, when I am trying to change my credit card it is saying oops try again later?

Re: credit card decline plan amount is now different

hairbag1 — Fri, 09 Jun 2023 15:01:52 GMT

@meg4

Re: credit card decline plan amount is now different

softech — Fri, 09 Jun 2023 15:02:32 GMT

@meg4 wait an hour and try to change the card again

if still fails, open ticket with support for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

If you need to resume the account quickly, get a voucher from SDM/711/Shell/London Drug and load the voucher via *611