topic Re: Can receive but not sent text messages in Get Support

Can receive but not sent text messages

Proton1 — Fri, 09 Jun 2023 01:38:18 GMT

Ported number 3 weeks ago

Trying multiple phones same thing

Re: Can receive but not sent text messages

softech — Fri, 09 Jun 2023 01:41:29 GMT

@Proton1 if you can receive buy cannot send, it is not related with porting

What kind of phone do you have? brand and model?

and you are sending SMS and not iMessage/RCS, right?

since you already tried different phone, i believe you meant tried to put the PM sim in different phones, not sure if that will work, but try first. Click Reset all networks and see if it fixes the issue

If issue presists, open ticket with support and have them to investigate further

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Can receive but not sent text messages

Proton1 — Fri, 09 Jun 2023 01:45:51 GMT

S 7

Sms yes

Re: Can receive but not sent text messages

BKNS27 — Fri, 09 Jun 2023 02:17:27 GMT

@Proton1

Just curious if you replied to the text with YES during the porting process with the old SIM in your phone within the 90 minute window?

Re: Can receive but not sent text messages

Proton1 — Fri, 09 Jun 2023 10:24:34 GMT

They did it manually because we lost sim card