topic Re: Cant access my phone in Get Support

Cant access my phone

MermaidMolly — Fri, 09 Jun 2023 01:19:52 GMT

I am not sure if this is a sim card or phone issue.

Can anyone help because I have zero clue what it means.

Thank you

Re: Cant access my phone

will13am — Fri, 09 Jun 2023 01:17:03 GMT

@MermaidMolly , that looks like a possible phone issue. It does not appear to be booting up properly.

Re: Cant access my phone

BKNS27 — Fri, 09 Jun 2023 01:19:05 GMT

@MermaidMolly

What is the make and model of phone? Can help if we know what type of phone it is.

The phone could be locked by another carrier.

Re: Cant access my phone

MermaidMolly — Fri, 09 Jun 2023 01:21:42 GMT

Samsung A5 I've been with public mobile for 5 years

Re: Cant access my phone

softech — Fri, 09 Jun 2023 01:23:01 GMT

@MermaidMolly it is a phone issue., not sim

You can also test your PM sim in another phone to confirm.

Re: Cant access my phone

BKNS27 — Fri, 09 Jun 2023 01:30:26 GMT

@MermaidMolly

Hold down the power button and power off then power the phone back on…I think it just need to be rebooted.

Ultimately, you might have to bring it into a cell phone repair store to have it checked.

Re: Cant access my phone

NDesai — Fri, 09 Jun 2023 01:25:18 GMT

@MermaidMolly Make sure your power and volume buttons are not broken. Turn the phone off and quickly press those buttons to make sure they are not stuck. Then power it on again and see how it goes.