topic Re: network locked sim?? in Get Support

network locked sim??

Scypher0th — Fri, 09 Jun 2023 01:21:09 GMT

so just got my sons sim activated and we put it in his phone and its saying network locked sim enter code?

Re: network locked sim??

Handy1 — Fri, 09 Jun 2023 01:25:18 GMT

@Scypher0th Please reach out to support to get fixed

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

add @Scypher0th sorry my reply was wrong , as @softech @and @dust2dust mentioned phone needs to be unlocked from the carrier it came from

Re: network locked sim??

dust2dust — Fri, 09 Jun 2023 01:13:47 GMT

The phone is locked to a previous provider. ~~That was the S5 right? Contact Samsung and they will be able to unlock it for you.~~

Adding - Nope. different thread. Contact the previous provider to have them unlock it for you.

Re: network locked sim??

softech — Fri, 09 Jun 2023 01:14:13 GMT

@Scypher0th

You have to ask the carrier where you got the phone from for the carrier unlock code.
(PM would not be able to help with this)

and If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased|