topic Re: activating my esim in Get Support

activating my esim

Harrisom — Sun, 11 Jun 2023 15:19:03 GMT

Hi,

Just installed my eSim and transferred my old number over and it's trying to send me a 2 factor auth to my phone number but it's not coming to be because I think it deactivated my old sim so I can't get the 2 factor auth code.

Any suggestions?

Re: activating my esim

softech — Thu, 08 Jun 2023 23:59:27 GMT

@Harrisom wrote:
Hi,
Just installed my eSim and transferred my old number over and it's trying to send me a 2 factor auth to my phone number but it's not coming to be because I think it deactivated my old sim so I can't get the 2 factor auth code.
Any suggestions?
H.

@Harrisom for the login 2FA, try Resend code and Send email

For the eSIM, did you get to QR code and did you install it? does the phone able to connect to the network at all?

If not, try to reboot the phone and click Reset all networks

Re: activating my esim

Harrisom — Fri, 09 Jun 2023 00:03:30 GMT

Hi, did that but it's trying to send it to my number which has not been ported over yet. 902-574-9015 is my number when I was on Eastlink and I transferred it over to PM but now it can't see that numner

Re: activating my esim

Harrisom — Fri, 09 Jun 2023 00:04:43 GMT

OK. Ill try to reboot and see if it works and let you know.

Re: activating my esim

softech — Fri, 09 Jun 2023 00:05:50 GMT

@Harrisom wrote:
Hi, did that but it's trying to send it to my number which has not been ported over yet. 902-574-9015 is my number when I was on Eastlink and I transferred it over to PM but now it can't see that numner

@Harrisom if you click Send email, it won't try to send to another phone number, it will try to send the code to your email. Again, Resend Code then choose Send email

Re: activating my esim

Harrisom — Fri, 09 Jun 2023 00:12:19 GMT

Hi, did that and code the code by email came and I entered it but I'm still in SOS mode and not connect to PM network yet. How long should it take to be active?

Re: activating my esim

softech — Fri, 09 Jun 2023 00:15:23 GMT

@Harrisom whe SOS on your phone is something else.

Are you on Android or iPhone?

either way, it is a sim card provisioning issue, please message PM support now for assistance, they can re-provision it from their end

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: activating my esim

Harrisom — Fri, 09 Jun 2023 00:16:46 GMT

I am on iPhone - already messaged them thanks!

Re: activating my esim

Harrisom — Fri, 09 Jun 2023 00:28:37 GMT

yeah i got the qr for esim, it worked started to work but i got an error that said the activation was failed

Re: activating my esim

softech — Fri, 09 Jun 2023 00:29:34 GMT

@Harrisom wrote:
yeah i got the qr for esim, it worked started to work but i got an error that said the activation was failed

@Harrisom you can make phone calls and mobile data works

Re: activating my esim

Harrisom — Fri, 09 Jun 2023 00:31:09 GMT

no, i cant send any texts or make phone calls, and i have no bars for service and it says sos

Re: activating my esim

CS_Agent — Fri, 09 Jun 2023 00:40:30 GMT

Hello,

Please send us a private message and we will start investigate your situation.

Kindly,
Clau- CS agent