topic Re: Can't reset password in Get Support

Can't reset password

notasoloplayer — Tue, 04 Jan 2022 20:09:55 GMT

Prior before being locked out, I went through the Forgot Password and entered all the details (email & security question). Once completed, it says an email will be sent to me, however, I have not received any emails.

Re: Can't reset password

Samianauman — Thu, 21 Dec 2017 19:57:09 GMT

Once your account locked out only mod can fix it for you send a msg to mod

send msg add your pm number email address pin and detail msg

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't reset password

closng — Thu, 21 Dec 2017 19:57:46 GMT

Hi @notasoloplayer,

Sorry to hear you're locked out. Unfortunately, the "forgot my password" feature has not been working properly.

So I'd recommend you to send a message to the Moderators with your account details and issue and they will be able to manually reset your password:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't reset password

Acekiller — Thu, 21 Dec 2017 20:12:46 GMT

Fixing the feature should be their new year resolution.

Re: Can't reset password

PJC — Thu, 21 Dec 2017 20:20:45 GMT

@Acekiller wrote:
Fixing the feature should be their new year resolution.

Agreed!

Re: Can't reset password

will13am — Thu, 21 Dec 2017 20:38:54 GMT

@Acekiller wrote:
Fixing the feature should be their new year resolution.

New years resolutions are meant to be broken, lol. Hopefully, they can commit to doing better than a new years resolution.