topic Re: Nor registered on Network in Get Support

Nor registered on Network

Junecat — Sun, 11 Jun 2023 15:15:54 GMT

Switched to S20 Ultra and now I'm told that my device is "not registered on a network" even though I can text. I just can't can't send pics or make calls Most of the time). I bought and activated a new SIM, I've reset the network, PM has reset the network, I've doubled checked the APN. WTF!!!

Re: Nor registered on Network

hairbag1 — Thu, 08 Jun 2023 23:30:03 GMT

@Junecat

my question is did you attempt to port your old number to your new PM account ?

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

Re: Nor registered on Network

HALIMACS — Thu, 08 Jun 2023 23:41:44 GMT

Lot's of questions here, @Junecat

Presuming you're BRAND NEW here, or did you buy a new SIM card because you thought you needed to when changing devices?

Where did you get the device? From a trusted source or new, or used? Is it a model designed for the North American market, or Far East/Asia markets?

Did you check if it may be blacklisted?

Check the Status of Your Device in Canada | DeviceCheck.ca

Re: Nor registered on Network

softech — Fri, 09 Jun 2023 00:04:53 GMT

@Junecat I don't think you can text. You were "texting" using Wifi for RCS

If it shows not registered on a network, I guess you cannot make calls and neither data?

and did you just switch to new phone and not switched sim card? check if your phone is blacklisted
https://www.devicecheck.ca/check-status-device-canada/

check if your sim card works in another phone. It is good for that test, putting a PM sim card in another phone would force a sim reporvision and could resolve your problem

But if sim does not work in another phone, it is a sim provisioning issue, open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there