topic Re: US roaming add-on in Get Support

US roaming add-on

romabettyboop — Thu, 08 Jun 2023 21:56:06 GMT

I purchased a US roaming add-on when I went to Las Vegas May 29th-Jun 2nd....and it never worked, kept getting error when trying to use my data.I tried to open a ticket to request a credit to my account for this add-on that never worked and keep getting error each tine I tried to open a tickets about 12 times. this is very frustrating and terrible service.I was charged on my credit card and would like a refund.....how do I speak with a customer service agent?When the only way to open a ticket displays oops error what is the other option? I hate being charged for something that did not work and then there is no way to have this issue corrected.

Re: US roaming add-on

pmbc — Thu, 08 Jun 2023 21:58:35 GMT

@romabettyboop You can reach CS Agent using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US roaming add-on

hairbag1 — Thu, 08 Jun 2023 22:10:26 GMT

@romabettyboop

in hind-sight ..you should have logged in to your account whilst in LV and asked the Community for help. There's a few things we could have suggested you try. ie; Make sure Data Roaming is turned ON. What kinda phone ? Did talk / text work ?

As PM is a pre-paid type service, there usually is no refunds, but use above link to request a credit to your account.

Re: US roaming add-on

DennyCrane — Fri, 09 Jun 2023 01:34:48 GMT

$10 says you had data roaming turned off on your phone