topic Re: Receive copy of receipt by email in Get Support

Receive copy of receipt by email

Tiamo2 — Thu, 08 Jun 2023 19:49:25 GMT

Hello, how can i receive copy of the receipt by email? I think it is not a fair practice to charge a credit card without sending receipts. Yes, I know I can view receipt online. However, should I not be notified of a charge when it is being made?

It is a basic practice among wireless vendors, sending an email receipt or invoice when the charge occurs.

Hope you'll add this functionality. Thanks, Tim

Re: Receive copy of receipt by email

softech — Thu, 08 Jun 2023 19:52:14 GMT

@Tiamo2 sorry, PM is a self server provider and hence not sending the receipt.

However, do you know that you can now download official receipt form Payment History yourself?
Just go to My Account, Payment History page https://myaccount.publicmobile.ca/en/account/payment/payment-history On each renewal, you will see "Download Receipt" on the far right. You can download it now yourself

Re: Receive copy of receipt by email

pmbc — Thu, 08 Jun 2023 19:57:34 GMT

@Tiamo2 I think what you're asking for is reasonable except PM is not a tier 1 provider so you'll have to expect fewer frills with this lower cost service. It was only with this latest web update that we can download receipts at all so I wouldn't expect to have functionality to allow email of receipt any time soon. If it's a requirement for you to have an emailed receipt I think you'll need to go with another provider.

You may have functionality with your credit card provider that you're notified whenever you have a charge placed against the card. If you're just looking for an alert, this may be another option.

Re: Receive copy of receipt by email

Handy1 — Thu, 08 Jun 2023 20:27:30 GMT

@Tiamo2 As you’re already aware , yes you can view it online but you can also download them now if needed . Which is a new feature that wasn’t available to us before the new update . We had to contact support for that . So this is a welcomed change for many users .

Re: Receive copy of receipt by email

hTideGnow — Thu, 08 Jun 2023 20:48:10 GMT

HI @Tiamo2 download receipts are so common now. I think there are some out there won't send you an email about a receipt is ready for you to download anyway. And PM is prepaid, so, it not the same as other postpaid provider. Postpaid need to make you aware of the invoices as you need to go and pay ,and the charge could be different (overage)

Re: Receive copy of receipt by email

sullyman — Thu, 08 Jun 2023 21:22:34 GMT

hi @Tiamo2

email receipts/invoices are usually sent by tier 1 & 2 providers (rogers fido, bell virgin, telus koodo). Those are postpaid plans, which means you'll get a statement at the end of each month and it allows for some time before you pay it. PM is prepaid, so you pay the full charge upfront otherwise they suspend your plan.

Hope that helps

Re: Receive copy of receipt by email

Tiamo2 — Mon, 26 Feb 2024 11:16:58 GMT

It cost nothing to send email receipts/notification of billing. In today's digital age, this is the equivalent of sending mail billings 30 years ago. I sus PM doesn't want some people to be aware they have active sub. so they dont cancel, hence why they never email anything. Emails are free, give users the option to receive email notifications of their billing statements.

Re: Receive copy of receipt by email

Jlynwilli — Sat, 08 Mar 2025 16:52:19 GMT

@Tiamo2and all here.

Unfortunately it looks like this can't be done with PM. However, the only workaround I see about this is if you have a popular email service like Gmail (likely Outlook as well and some other email services may have this feature) - you can use Google Calendar and create recurring events and add email notifications to the event series once it's sent.

It won't be directly tied to PM's charging methods, so there's a chance it may not sync up after a while though, so it's not the best. But at least it'll work for now.

Also thank you all who pushed PM for downloadable receipts!
The below is screenshot instructions from my Google Calendar.