topic Re: How to remove my card in Get Support

How to remove my card

Sammy2017 — Thu, 08 Jun 2023 19:22:56 GMT

Hi.
I am leaving the country so I need to cancel my plans. I googled how to cancel my plan and the answers were just remove the card info from payment setting, which is impossible right now.

Is unsubscribing the only option to cancel the phone plan?

Re: How to remove my card

softech — Thu, 08 Jun 2023 19:26:39 GMT

@Sammy2017 you can simply use toggle "Subscribed" optino on Payment page to disable Pre-authorized payment. Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

but if you like, you can message PM support to remove the CC from your account

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: How to remove my card

hTideGnow — Thu, 08 Jun 2023 19:25:58 GMT

HI @Sammy2017

to remove card, please submit ticket with CS agent :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But if you just want to "stop" the plan, Disable the Subscribe should be sufficient

Re: How to remove my card

Handy1 — Thu, 08 Jun 2023 19:28:07 GMT

@Sammy2017 You need support to renovate the credit card on file if you just want to close account for good or you can turn of auto pay and have 90 days to resume service or it will close out on 90 days after next renewal date . If you wish to keep services in limbo until you get back

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Turn auto pay OFF/ON 3 easy clicks