topic Re: Transfer Port Request SMS in Get Support

Transfer Port Request SMS

Aneesa — Thu, 08 Jun 2023 22:17:24 GMT

I have been trying to request a port transfer from PM to another carrier but I am not getting the SMS to my phone. I have tired to take out the SIM and put it back in but it is still not working. What can I do?

Re: Transfer Port Request SMS

softech — Thu, 08 Jun 2023 19:02:51 GMT

@Aneesa ~~so, you didn't get the porting authorization text from our old provider?~~

No worry, there is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Sorry, wrong way of porting, please follow @esjliv suggestion

Re: Transfer Port Request SMS

esjliv — Thu, 08 Jun 2023 19:01:08 GMT

@Aneesa - you need to contact the NEW provider that you are porting to. They are the ones that resend the porting request to Public Mobile

You need the PUblic Mobile SIM Card in your phone to approve the text. Ensure your Public account is still active.

Edit - fyi @softech , OP is porting out of Public.