ProMotion not applied

Ashber — Thu, 08 Jun 2023 18:33:03 GMT

Hi!

I was offered a promotion through text message and it wasn’t applied to my account. Now what do I do?

Re: ProMotion not applied

softech — Thu, 08 Jun 2023 18:36:25 GMT

@Ashber what promotion do you have?

was that a plan change? if it is , login My Account using Incognito mode to see if PM renewed you with the new plan

if it is other promotion , let us know and we can try to help

Of course, if you like to have PM support to check , you can open ticket with them

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there