topic Re: Fraud in Get Support

Fraud

Danodinel — Sun, 11 Jun 2023 15:17:00 GMT

Someone is using my phone number for fraud. What do I do?

Re: Fraud

esjliv — Thu, 08 Jun 2023 19:05:05 GMT

@Danodinel - how do you know this is happening?

If the ~~4-digits~~ SIM card # DOES NOT match showing on your My Account compared to the actual SIM card, then it appears someone has been fraudulent (SIM-jacked) on your account.

Change passwords and security questions to your My Account account right away, and check your financials.

Log into your My Account account
Go to Plan and Add-Ons > Lost/Stolen Phone
Obtain new SIM card, then swap it on your My Account

1-Let the Customer Support Agents (CSA) know about this as well, submit a ticket here – to be connected to the Fraud Management Customer Support Agent (CSA) team who will be able to restore your original SIM card.

2-Also recommended to contact your financial institutions to ensure your banking and credit card accounts have not been accessed and checking your social media accounts for any suspicious activity. Make sure you change your passwords to these accounts immediately.

3-You may also want to report the fraud to your local police and the Canadian Anti-Fraud Centre at 1-888-495-8501, as well as contact the two national credit bureaus to request a copy of your credit reports and place a fraud warning on your file (Equifax Canada Toll free:1-800-465-7166 and TransUnion Canada Toll free: 1-877-525-3823).

edit, as there used to be 4 digits only showing, now it is all of it.

Re: Fraud

softech — Thu, 08 Jun 2023 18:10:58 GMT

@Danodinel someone called you and said your number called them?

No worry, nothing compromised, it is called Caller ID spoofing.

https://crtc.gc.ca/eng/phone/telemarketing/identit.htm

Scammers have ways to fake a caller id to fool people thinking some realy person called them , not junk 1.888 number

nothing you can do but nothing you need to do. It is almost like people put down your home address as the return address on a lettermail. Not really harm to you.

Re: Fraud

hTideGnow — Thu, 08 Jun 2023 18:13:53 GMT

HI @Danodinel if that is the case, you need to call the police..

Tell us why you think that way

Re: Fraud

Danodinel — Thu, 08 Jun 2023 18:17:49 GMT

Thanks for this info. What are the 4 digits that I should be checking with my sim card? Where can I find this?

Re: Fraud

softech — Thu, 08 Jun 2023 18:26:43 GMT

@Danodinel wrote:
Thanks for this info. What are the 4 digits that I should be checking with my sim card? Where can I find this?

@Danodinel login to My Account , go to Profile page. Check screenshot below, where the circle is

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

Re: Fraud

Danodinel — Thu, 08 Jun 2023 18:30:58 GMT

Thank you.

If they do not match (they do not), what is my next step?

Re: Fraud

softech — Thu, 08 Jun 2023 18:34:42 GMT

@Danodinel honest, if you phone service is working , I have no worry. If you got sim fraud, your phone would not be working now, as someone else with another sim would have take over the service

It is very likely just Caller ID spoofing. Scammers use the system to fake the caller id to make the receiving ends pick up the phone, it is a very coming trick. nothing to worry about

https://en.wikipedia.org/wiki/Caller_ID_spoofing

If you don't think it is caller id spoofing, provide us more details and will advise

if you are certain it is not caller id spoofing, open ticket with support and ask them for further investigation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Fraud

esjliv — Thu, 08 Jun 2023 19:03:50 GMT

@Danodinel wrote:
Thank you.
If they do not match (they do not), what is my next step?

@Danodinel - sorry to hear the SIM card numbers do not match!

See post for next steps: https://productioncommunity.publicmobile.ca/t5/Get-Support/Fraud/m-p/996191/highlight/true#M693031