topic Re: Two step verification on log in. in Get Support

Two step verification on log in.

bostrosky — Thu, 08 Jun 2023 17:43:48 GMT

When I log into my account I tick trusted device. On my next log in I am asked for a two step verification code again. Is this a system glitch? Thx

Re: Two step verification on log in.

Handy1 — Thu, 08 Jun 2023 17:48:28 GMT

@bostrosky No it’s just the new way , signing in works much like a bank app

Re: Two step verification on log in.

bostrosky — Thu, 08 Jun 2023 17:54:53 GMT

Thx for the reply. So what purpose does ticking trusted device serve?
Thx

Re: Two step verification on log in.

esjliv — Thu, 08 Jun 2023 17:55:17 GMT

@bostrosky - are you able to log into My Account alright? If so, then EverSafe is just doing its thing.

Re: Two step verification on log in.

Handy1 — Thu, 08 Jun 2023 17:56:07 GMT

@bostrosky In my case none , but on computer you may have better success . It seems to be hit or miss for customers

Re: Two step verification on log in.

bostrosky — Thu, 08 Jun 2023 17:57:07 GMT

Yes.

Re: Two step verification on log in.

Meow — Thu, 08 Jun 2023 18:02:02 GMT

I declared my COMPUTER as trusted device (browser) and I am never asked for 2FA.
Do not know how it works on phone as I never use it to manage PM.

Re: Two step verification on log in.

bostrosky — Thu, 08 Jun 2023 18:04:47 GMT

Thx for the reply. I haven’t tried on my Desktop but on my iPhone and iPad no luck ticking trusted device. Note: I am not using the App, I use the website.

Re: Two step verification on log in.

hTideGnow — Thu, 08 Jun 2023 18:06:02 GMT

HI@bostrosky are you using iPhone app? iPhone app has that problem, known issue

and if you are using browser, check if there is a setting for clear cache when exit

Re: Two step verification on log in.

bostrosky — Thu, 08 Jun 2023 18:06:04 GMT

Thx for reply, using browser.