topic Re: Customer service agent in Get Support

Customer service agent

Jessjar13 — Thu, 08 Jun 2023 17:55:05 GMT

How do I get a hold of a customer service agent

Re: Customer service agent

esjliv — Thu, 08 Jun 2023 17:55:56 GMT

The 2 ways to contact the Public Mobile Customer Support Agent (CSA)_Team are below:

1 - Normally Faster - use this link to: Get Help With Public Mobile Chatbot], OR

2 – Slower - Use this link to: Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: Private Message to Public Mobile Customer Support Agents (CSA)

Re: Customer service agent

Meow — Thu, 08 Jun 2023 17:57:00 GMT

To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

Re: Customer service agent

Handy1 — Thu, 08 Jun 2023 17:58:51 GMT

@Jessjar13 Here’s how

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Customer service agent

hairbag1 — Thu, 08 Jun 2023 18:01:24 GMT

@Jessjar13

you've been given coaching on your question..now please let us know what the prob is and maybe we can solve it w/o CSA help. That's how things work in the PM world.

Re: Customer service agent

hTideGnow — Thu, 08 Jun 2023 18:04:08 GMT

@Jessjar13 here you are to submit ticket to agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

but would be nice if you share your problem, we can help, we will try

Re: Customer service agent

HALIMACS — Thu, 08 Jun 2023 18:06:49 GMT

@Jessjar13

I bet dollars to donuts this community of users are better capable of answering general questions, then going through the process of a customer support agent

If you need to deal specifically with an account or service-related matter, then yes, CSA’s are the way to go.

Re: Customer service agent

Heather_ONeill — Thu, 08 Jun 2023 19:29:12 GMT

THIS WAS HELPFUL! I'm surprised I had to scroll down so far to get the link! You sure are a HANDY 1. 😛