topic Re: @CS_Agent in our Community in Get Support

@CS_Agent in our Community

ActingUp — Thu, 08 Jun 2023 15:07:18 GMT

@CS_Agent in our Community

When I signed up I forgot to add the Public Mobile code of the friend who referred me to this service. Can I add it now before I've actually completed my subscription? My SIM card hasn't arrived yet so haven't made the switch yet.

Re: @CS_Agent in our Community

softech — Thu, 08 Jun 2023 15:09:06 GMT

@ActingUp ~~yes, no worry, if it is a honest mistake, PM usually able to add it back.~~

~~Please message them here:~~

~~https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437~~

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

oh, you have not completed the subscription? you need to add the referral when you subscribe/activate

For sim card, if you are still waiting, message them for update

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: @CS_Agent in our Community

frostyfire22 — Thu, 08 Jun 2023 15:08:40 GMT

You can try messaging CS_Agent, but it is most likely not possible.

Re: @CS_Agent in our Community

hTideGnow — Thu, 08 Jun 2023 15:11:26 GMT

HI @ActingUp so, you have activated a service or not? you don't put in the friend referral code when you place order with the sim card, you put in when you activate

And your sim card, how long you ordered? sim card order can be as many as 3 week. But if it has been 10+ days, please submit a ticket with PM cs agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @CS_Agent in our Community

Meow — Thu, 08 Jun 2023 15:12:53 GMT

You have to activate your service first.

If you forgot to ad referral code, ask agent to add it for you.

Re: @CS_Agent in our Community

hairbag1 — Thu, 08 Jun 2023 15:15:14 GMT

@ActingUp

no worries..once you receive the PM sim card, then you'll start the Activation process. At that time is when you can add your friends referral code.

Re: @CS_Agent in our Community

BKNS27 — Thu, 08 Jun 2023 15:54:42 GMT

@ActingUp

Please note that CS_Agent staff doesn’t come on this Community so you don’t need to tag them.

Re: @CS_Agent in our Community

hTideGnow — Thu, 08 Jun 2023 16:00:04 GMT

it is interesting why so many people use @ CS_agent on the subject line. I don't remember so many doing this before

Re: @CS_Agent in our Community

esjliv — Thu, 08 Jun 2023 16:03:45 GMT

My Guess @hTideGnow the Get Help articles dropped how to private message CS_Agents, like with the visuals of how to do it. I think this is a mistake. Methods to contact Public Mobile should be Front and Center, imo! And none of us should even be telling customers how to contact them, cause it should be obvious - and IT IS NOT. 🙄

Re: @CS_Agent in our Community

LitlLdy — Thu, 08 Jun 2023 17:14:52 GMT

@hTideGnow wrote:
it is interesting why so many people use @ CS_agent on the subject line. I don't remember so many doing this before

@hTideGnow , theres a link in the chatbot that says send a private message to a CS_Agent in out Community here which sends them to the Community & not to a private message to CS_Agent!

”If you have any trouble with this link, please reach out to our agents by sending a private message to @CS_Agent in our Community here.”

Re: @CS_Agent in our Community

hTideGnow — Thu, 08 Jun 2023 17:16:09 GMT

Thanks @LitlLdy

weird, they can either just ask them to ask question to the community with that link or properly give out the message agent link

Re: @CS_Agent in our Community

LitlLdy — Thu, 08 Jun 2023 17:19:21 GMT

@hTideGnow , this is why the Customers are even more confused than usual! I feel bad for them, they have no clue where to go when the chatbot is broken & the link for help from a CS_Agent is wrong! I have reported this issue more than once! Even on one of J_PM’s post! I think they have a list theyre working on! 🤣