topic Re: add on usage in Get Support

add on usage

Samhorns — Thu, 08 Jun 2023 16:07:10 GMT

I already finished using my data plan this month as I continue using data it doesn't seems to use my add on bonus see attachment why?

Re: add on usage

hTideGnow — Thu, 08 Jun 2023 16:09:43 GMT

HI @Samhorns so you are using data but not count? no, won't be that good

possibly the browser cache problem

Click the refresh spinner on the lower right if you see it

if not , please login again using Incognito/Private/secret mode to avoid browser cache, wrong info

Re: add on usage

esjliv — Thu, 08 Jun 2023 16:12:46 GMT

@Samhorns call 611 to check the data remaining in your account. If this is a cache issue and you do still have plan data left, this should tell you. Note, 611 tells you what is remaining in your plan and addon data added together.

Re: add on usage

BKNS27 — Thu, 08 Jun 2023 16:12:58 GMT

@Samhorns

Refresh your browser by clicking on the circular arrow. It might be on the previous login.

Re: add on usage

Handy1 — Thu, 08 Jun 2023 16:18:14 GMT

@Samhorns Try this

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info