topic Esim in Get Support

Esim

Flor — Fri, 09 Jun 2023 03:18:30 GMT

I bought an esim because the website originally told me my phone was esim compatible but when I bought the sim it said my iPhone is not. How can I refund?

Re: Esim

will13am — Thu, 08 Jun 2023 14:34:47 GMT

@Flor , to seek a refund, please use the start a chat link to initiate a support ticket.

Re: Esim

Handy1 — Thu, 08 Jun 2023 14:35:00 GMT

@Flor

Please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Esim

softech — Thu, 08 Jun 2023 14:44:01 GMT

@Flor which iPhone you got? PM has been having some issue with activating eSIM on iPhone, so it could be related.

Open ticket with support and ask them to reimburse you the cost of getting a sim card from your local stores

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

And if you need a sim card, you can get from:

local Telus or Koodo stores: https://publicmobile.ca/en/on/store-locator (call ahead and confirm availability )
Amazon.ca: https://www.amazon.ca/dp/B07R6P5KBB/ (Free Prime Shipping)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Re: Esim

frostyfire22 — Thu, 08 Jun 2023 14:58:58 GMT

@Flor What iPhone do you have?