topic Re: credit card in Get Support

credit card

Gillian213 — Thu, 08 Jun 2023 13:59:35 GMT

how do i update my credit card number?

Re: credit card

Handy1 — Thu, 08 Jun 2023 14:03:23 GMT

@Gillian213 @Sign in to your my account and go to payment tab / manage subscription and update payment method

Re: credit card

Gillian213 — Thu, 08 Jun 2023 14:10:30 GMT

I can't find where the update payment method is. I saw a "subscription" tab but it didn't give me a payment method at all

Re: credit card

Gillian213 — Thu, 08 Jun 2023 14:12:46 GMT

Can a moderator please contact me?

Re: credit card

Handy1 — Thu, 08 Jun 2023 14:14:43 GMT

@Gillian213 Hit payment tab > manage subscription then you will see option for manage payments method

@Gillian213 use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: credit card

Handy1 — Thu, 08 Jun 2023 14:16:58 GMT

@Gillian213 No one will contact you , you need to engage support by private message ,,, but try the last link I sent you will take you right where you need to go to manage payment method

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: credit card

softech — Thu, 08 Jun 2023 14:23:45 GMT

@Gillian213

It is under Payment page, click Manage Payment method, then you can update he card information there

or use this direct link:

https://myaccount.publicmobile.ca/en/account/payment/manage-card

Re: credit card

DDM69 — Thu, 08 Jun 2023 15:06:37 GMT

@Gillian213 hopefully you are able to make the changes needed. However, keep in mind that Public is self serve and you need to manage your own account. Of course, the community members are a good resource also.

Good luck.

Re: credit card

Gillian4161 — Fri, 09 Jun 2023 20:58:31 GMT

Hi everyone who replied. I was trapped in the circular pattern that others have mentioned. I suspect that I subscribed before evergreen got installed. That meant that my password was not recognized . I finally got in my account by activation of google chrome desktop version on my iPhone. Customer service rep advised that. For a phone company I can’t believe that it’s okay not to have phone service. I got into community forum only with the great help of a Telus porting rep. Without that. I could not get any PM support! Thanks again for sharing your ideas. Gillian