topic going in Get Support

going

Arh — Thu, 08 Jun 2023 12:06:15 GMT

Im going on 3 weeks of activating my public mobile account. It keeps saying it will send a 6 digit code to phone number to complete activation and full use. The code never comes through and my data is not activated I'm paying for it but it is not working.

Re: going

HALIMACS — Thu, 08 Jun 2023 12:08:06 GMT

@Arh

contact the customer support agents to assist with this.

They have recently instituted a new site and self-serve so there may be some issues relating to your experience.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: going

softech — Thu, 08 Jun 2023 12:10:10 GMT

@Arh are you activating eSIM or physical sim card?

can you click Resend code and then Send email like this?

On your phone, you put in the Sim card to it and it does not connect? What brand and model is your phone?

Did you try to click Reset All Networks on your phone?

Did you try your sim card in another phone and see if it connects or get the code?

If nothing work, please open ticket with PM support by messaging them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: going

esjliv — Thu, 08 Jun 2023 12:27:12 GMT

@Arh - 3 weeks?! Is this a 2nd community ID, or your first? Have you restarted your phone yet?