topic Re: Do you need a 4g plan to enable VoLTE? Thanks in Get Support

Do you need a 4g plan to enable VoLTE? Thanks

STEON1 — Wed, 07 Jun 2023 18:25:07 GMT

Re: Do you need a 4g plan to enable VoLTE? Thanks

softech — Wed, 07 Jun 2023 18:26:43 GMT

@STEON1 NO , you don't

you just need a phone compatible with PM's VOLTE

what phone you have?

Re: Do you need a 4g plan to enable VoLTE? Thanks

BKNS27 — Wed, 07 Jun 2023 23:40:26 GMT

@STEON1

Yes but you also need to know if your phone is also PM 4G/LTE.

Re: Do you need a 4g plan to enable VoLTE? Thanks

Handy1 — Wed, 07 Jun 2023 18:27:40 GMT

@STEON1 No

Re: Do you need a 4g plan to enable VoLTE? Thanks

STEON1 — Wed, 07 Jun 2023 18:33:14 GMT

Have a S20 plus . Not on Public Mobile list, but passes on Telus IEMI checker

Re: Do you need a 4g plan to enable VoLTE? Thanks

softech — Wed, 07 Jun 2023 18:34:17 GMT

@STEON1 Sorry S20 Plus is not on PM's VoLTE compatible list. The list PM has is different from Telus'

Re: Do you need a 4g plan to enable VoLTE? Thanks

esjliv — Wed, 07 Jun 2023 19:22:15 GMT

@STEON1 @softech - are you looking at this list at the bottom of this help article: https://www.publicmobile.ca/en/on/get-help/articles/volte ?

I never noticed this before. Wonder if this list is going to be updated regularly by Public Mobile?

Re: Do you need a 4g plan to enable VoLTE? Thanks

softech — Wed, 07 Jun 2023 19:40:03 GMT

@esjliv yes, you got it!!

honest, I doubt they will update it a lot

and with this morning's post by sheytoon saying 3G is not going anywhere anytime soon, I doubt PM has much incentive to bring older phones onto this VoLTE list. I think new phones from this point will be good, doubt the old one that didn't make the list will be there

Re: Do you need a 4g plan to enable VoLTE? Thanks

will13am — Wed, 07 Jun 2023 19:59:06 GMT

@STEON1 wrote:
Have a S20 plus . Not on Public Mobile list, but passes on Telus IEMI checker

@STEON1 , it is best to make a call and check whether the phone remains connected to the LTE network for voice. At this point, I would not rely on anything other than this check. I have had a phone not on the list that worked for about a month and now is no longer getting VoLTE. Something angried the system and the IMEI got removed from the whitelist.

Re: Do you need a 4g plan to enable VoLTE? Thanks

STEON1 — Wed, 07 Jun 2023 20:30:09 GMT

Hoping they do update, iphone8 which is on list came out in 2017 and the S20, 2020

Re: Do you need a 4g plan to enable VoLTE? Thanks

softech — Wed, 07 Jun 2023 20:32:57 GMT

@STEON1 yes, I have an S21+ and didn't make it onto the list either. And unfortunately, iPhones always have an advantage on these things 😞

Re: Do you need a 4g plan to enable VoLTE? Thanks

computergeek541 — Thu, 08 Jun 2023 00:56:12 GMT

@BKNS27 wrote:
@STEON1
Yes but you also need to know if your phone is also PM 4G/LTE compatible.
Note that 3G is on 4G but throttled down speed.

Please be aware that the information that you have provided isn't correct. The previous responses have the correct answer that a 4G plan isn't needed to use VoLTE.

Re: Do you need a 4g plan to enable VoLTE? Thanks

BKNS27 — Wed, 07 Jun 2023 23:41:00 GMT

@computergeek541

Amended

Re: Do you need a 4g plan to enable VoLTE? Thanks

frankysplace — Thu, 08 Jun 2023 03:07:45 GMT

I have the 15 dollar plan and 250mb of 3G data and VoLTE is activated on my phone.

Re: Do you need a 4g plan to enable VoLTE? Thanks

softech — Thu, 08 Jun 2023 03:11:50 GMT

@frankysplace yes, VoLTE is for all, regardless of plan, just need PM to enable the profile and your device is on the list

So, what phone do you have?

Re: Do you need a 4g plan to enable VoLTE? Thanks

computergeek541 — Thu, 08 Jun 2023 07:33:45 GMT

@BKNS27 wrote:
@computergeek541
Amended

I do see that you've edited your post, but that wasn't the part that I was trying to point out. You've stated that a 4G plan is needed to use VoLTE which isn't ture. A 4G plan isn't required to use VoLTE.

Re: Do you need a 4g plan to enable VoLTE? Thanks

STEON1 — Thu, 08 Jun 2023 11:23:41 GMT

Was in touch with PM and agent confirmed because my S20 was not on list, it's a no go.

Re: Do you need a 4g plan to enable VoLTE? Thanks

smurfit — Sat, 01 Jun 2024 22:10:31 GMT

I am on the same plan and have my incoming calls constantly disconnected at around 9min. Are you also having this issue?