topic Online order not received in Get Support

Online order not received

Daveyd — Thu, 08 Jun 2023 02:09:45 GMT

Hello I ordered a cell phone on may 21 and more than two weeks later nothing received. Can I get help to track my order? Thanks in advance

Re: Online order not received

softech — Thu, 08 Jun 2023 02:10:50 GMT

@Daveyd phone order should be fulfilled in 2 or 3 weeks. So, it should be around now

Please open ticket with support to confirm order status and ask for tracking

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Online order not received

Handy1 — Thu, 08 Jun 2023 02:11:34 GMT

@Daveyd please contact support for a update

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Online order not received

LitlLdy — Thu, 08 Jun 2023 02:16:16 GMT

@Daveyd , I was really lucky , I received my phone within 3 days of placing my order & I live in a small town! I wasn’t given a tracking # but used my UPS app to track it by using my shipment address in the app! That gave me the tracking # to know when it would arrive! Hope yours arrives very soon!

Please send CS_Agent a private message using @softech method.