topic Re: Network Error in Get Support

Network Error

Shar82 — Thu, 08 Jun 2023 00:46:19 GMT

Is anyone else having network issues? My husband and I both have had warning notifications that we are not connected to a mobile network.

Re: Network Error

HALIMACS — Thu, 08 Jun 2023 00:36:02 GMT

Check the TELUS outage map for any issues in your area.

TELUS owns Koodo and Public Mobile, so it'll give you some indication, hopefully.

TELUS Service Status

Re: Network Error

Shar82 — Thu, 08 Jun 2023 00:39:31 GMT

It's not showing any, but I also know friends from other carriers have been having issues now too apparently

Re: Network Error

HALIMACS — Thu, 08 Jun 2023 00:42:50 GMT

Within the same area, @Shar82

Perhaps they are with TELUS or Bell - they share the same towers.

You could ask a customer support agent to confirm the service status from their end if the problem persists:

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Network Error

softech — Thu, 08 Jun 2023 00:51:09 GMT

@Shar82 a écrit :
It's not showing any, but I also know friends from other carriers have been having issues now too apparently

@Shar82 which other provider having issue?

and exactly which area?

Re: Network Error

softech — Thu, 08 Jun 2023 01:40:18 GMT

@Shar82 any chance you are in Quebec?

Bell has some issues "in the communities of Miquelon, Waswanipi, La Cache, Chapais, Chibougamau, Mistissini, Ouje-Bougoumou." That affects their cellular services, which PM (telus) uses