topic Re: Data issues in Get Support

Data issues

Disgruntled_1 — Thu, 08 Jun 2023 00:48:32 GMT

My data keeps shutting off for extended periods with a message stating data is shut off by carrier what is this ? Going on 20 hours like this

Re: Data issues

HALIMACS — Thu, 08 Jun 2023 00:41:12 GMT

@Disgruntled_1

Could be...

you've reached your allotement
you have a data limiter set on data, so your device 'shuts' it down after a certain limit is set
you're in a poor reception area

Try, rebooting device and resetting network connections.

If it persists after the above, ask a customer support agent to see if they can assist.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Data issues

esjliv — Thu, 08 Jun 2023 00:56:17 GMT

@Disgruntled_1 Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

Re: Data issues

softech — Thu, 08 Jun 2023 00:59:15 GMT

@Disgruntled_1 you sure you still have data left? Please login My Account using Incognito mode to check agian

If it shows you still have data, and if you have Android, can you confirm if you have setup any mobile data limit like this one:

If you have no data limit, can you confirm if your voice are text are both working?