topic Errors in logging in and subscription. Anyone else in my predicament? in Get Support

Errors in logging in and subscription. Anyone else in my predicament?

olaoluwadeb1 — Thu, 08 Jun 2023 00:49:06 GMT

Upon logging in and 2FA, I get an error message (XXX) instead of the "My Account" landing page. The same error message occurs when I select the "Subscribe Online" after logging in.

Re: Errors in logging in and subscription. Anyone else in my predicament?

esjliv — Wed, 07 Jun 2023 23:32:24 GMT

@olaoluwadeb1 - try a different browser, or open a tab in incognito/private mode, then try again.

Re: Errors in logging in and subscription. Anyone else in my predicament?

olaoluwadeb1 — Wed, 07 Jun 2023 23:34:03 GMT

None of those options worked. I've tried all trouble-shooting.

Re: Errors in logging in and subscription. Anyone else in my predicament?

softech — Thu, 08 Jun 2023 00:30:32 GMT

@olaoluwadeb1 were you ever able to login My Account after PM introduces EverSafe?

But I think it is time to open ticket with PM support. Message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Errors in logging in and subscription. Anyone else in my predicament?

olaoluwadeb1 — Thu, 08 Jun 2023 16:48:12 GMT

@softech regardless of what I do, it does not re-route to the subscription page or "My Account" landing page. I get the error code, XXX, and prompted to "Try Again".

Re: Errors in logging in and subscription. Anyone else in my predicament?

olaoluwadeb1 — Thu, 08 Jun 2023 16:50:50 GMT

@softech I've messaged them already.

Re: Errors in logging in and subscription. Anyone else in my predicament?

softech — Thu, 08 Jun 2023 17:36:32 GMT

@olaoluwadeb1 let us know what agent says and if it resolved

Re: Errors in logging in and subscription. Anyone else in my predicament?

olaoluwadeb1 — Fri, 09 Jun 2023 18:45:34 GMT

@softech as I mentioned already, I have already messaged them, and they offered no solutions. It is still an ongoing issue.

Re: Errors in logging in and subscription. Anyone else in my predicament?

softech — Fri, 09 Jun 2023 18:47:37 GMT

@olaoluwadeb1 we are just customers and it is really out of our hand. You have to keep message them and push of an answer , maybe daily. Ask them to escalate for quicker resolution.

Are you waiting to do something on your My Account, like need to pay or something like that?

Re: Errors in logging in and subscription. Anyone else in my predicament?

olaoluwadeb1 — Fri, 09 Jun 2023 18:51:51 GMT

@softech it was mentioned by one of the Agents that they've escalated the matter to one of their superiors.
The only solution they offered is that they process subscription from their end, as they have access to the "My Account" landing page.

But that is not a real solution.

Re: Errors in logging in and subscription. Anyone else in my predicament?

softech — Fri, 09 Jun 2023 19:02:35 GMT

@olaoluwadeb1 dont' give up , if not daily, message them every other day for update

Re: Errors in logging in and subscription. Anyone else in my predicament?

Kess — Thu, 13 Jul 2023 23:49:19 GMT

Any luck in getting this fixed. I'm having the same issue and the system won't let me create a ticket. I'm almost ready to ditch Public!

Re: Errors in logging in and subscription. Anyone else in my predicament?

softech — Thu, 13 Jul 2023 23:51:04 GMT

@Kess

you can create ticket, but not using Chatbot, just message support here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there