topic I need help in Get Support

I need help

Joanne59 — Wed, 07 Jun 2023 21:29:42 GMT

I lost my phone and i cant get into my account cuz i they nedd a code from my phone number. How can i solved this if i dont have an access to my phone anymore? Please help

Re: I need help

computergeek541 — Wed, 07 Jun 2023 21:31:32 GMT

@Joanne59 wrote:
I lost my phone and i cant get into my account cuz i they nedd a code from my phone number. How can i solved this if i dont have an access to my phone anymore? Please help

Please select the option to resend the code but choose the selection to send it by e-mail.

Re: I need help

dust2dust — Wed, 07 Jun 2023 21:31:35 GMT

Click resend code and then choose the email option. Assuming you've done all the new system change over.

Re: I need help

hTideGnow — Wed, 07 Jun 2023 21:41:50 GMT

hi @Joanne59 if you do not see the option Send email, maybe your EverSafe not completely setup yet. Please submit ticket to CS agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I need help

dabr — Wed, 07 Jun 2023 21:48:22 GMT

@Joanne59 Have you tried "forgot password"? That should give an option to have the code sent to email or tel. number.