topic Re: sign-in cont. in Get Support

Sign-in

Kicia — Wed, 07 Jun 2023 18:10:10 GMT

Hello Everyone!

I am fairly new here.

Do I need to have two different identities to sign into my

1) Public Mobile Account

2) Community ?

When I am in the Community and click on Sign-in/My Account, nothing happens.

sign-in cont.

Kicia — Wed, 07 Jun 2023 18:12:39 GMT

Actually, I was wrong. Not that nothing happens. When I click on Sign-in/My account, it directs me back to Sign-in

Re: Sign-in

esjliv — Wed, 07 Jun 2023 19:55:13 GMT

@Kicia - Is this your only Community ID, or were you prompted to create a new nickname?

The same email and same password is used to log into both Community and My Account.

Try a different browser, or open a tab in incognito/private mode then try to log into My Account that way.

Re: sign-in cont.

esjliv — Wed, 07 Jun 2023 20:13:52 GMT

@Kicia Did you try a different browser, or open a tab in incognito/private mode then try to log into My Account that way. Are you on computer or mobile? If mobile, once select Sign In, does it then show My Account to select?

Best to tag onto the post you already created, so it is easier to help: https://productioncommunity.publicmobile.ca/t5/The-Lounge/Sign-in/td-p/995633

Also, since this is a support related inquiry, go to the Get Support section for future issues; maybe an Oracle can move this there for you.

@computergeek541 ?

Re: sign-in cont.

Kicia — Wed, 07 Jun 2023 20:29:40 GMT

Thank you for your response. I will try these options 🙂

Re: sign-in cont.

hTideGnow — Fri, 09 Jun 2023 13:42:26 GMT

HI @Kicia is your signin to My Account working now?

The current sigin system is called EverSafe. It is one login for both Community and My Account.

When you setup the sigin for @Kicia , it should have a step to link your phone to his login and will send a 2FA code to your phone, have you gone through that step yet? If you did, when you click sign in to My Account, it will bring you to the EverSafe login page, you just need to enter the same email and same password you used to login @Kicia and it should bring you to My Account.