topic Re: Bought phone as never arrived in Get Support

Bought phone as never arrived

Olivier6 — Wed, 07 Jun 2023 16:16:08 GMT

Hi,

I've bought a phone on the Public mobile store the 21th of may. The delay is suppose to be between 5 to 10 of opened days. It has been 13 days now and I had zero feedback nor tracker ID for shipping.

Is this a normal delay? I live in Montréal, so I was expecting it to be delivered quick.

The process is very opaque and I'm starting to worried that something went wrong.

Re: Bought phone as never arrived

Handy1 — Wed, 07 Jun 2023 16:17:00 GMT

@Olivier6 Contact support for a update status

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Bought phone as never arrived

hairbag1 — Wed, 07 Jun 2023 16:20:59 GMT

@Olivier6

to adjust your expectation, I'd say give it 3 weeks for delivery.

Otherwise follow advise given above.

Re: Bought phone as never arrived

BKNS27 — Wed, 07 Jun 2023 16:39:17 GMT

@Olivier6

PM stopped selling CPO phones since the launch of the new website so you are lucky to get one.

They are referring everyone to Mobile Klinik (Telus) to order the CPO phones.

Just use the tracking number PM emailed you.

Re: Bought phone as never arrived

Olivier6 — Thu, 08 Jun 2023 17:34:06 GMT

There is no tracking number. Only order number.

Re: Bought phone as never arrived

Olivier6 — Thu, 08 Jun 2023 17:34:59 GMT

I will wait until 21th of june. That's a full month. After that I'm calling Visa and asking for a refund.

Re: Bought phone as never arrived

Olivier6 — Thu, 08 Jun 2023 17:35:31 GMT

Really wish this was more accessible. Thank you.

Re: Bought phone as never arrived

softech — Thu, 08 Jun 2023 17:38:32 GMT

@Olivier6 you have open ticket with support yet? support should be able to track it. Ask for refund if they cannot ship it any time soon

Re: Bought phone as never arrived

Olivier6 — Thu, 08 Jun 2023 17:54:31 GMT

I just made contact with CS_Agents. Is this the procedure for opening a ticket?