topic Re: How to activate my new SIM card? in Get Support

How to activate my new SIM card?

Jj15 — Wed, 07 Jun 2023 15:41:25 GMT

Can’t seem to find the option on the website or app. I’ve already changed the SIM card number on my profile

Re: How to activate my new SIM card?

Handy1 — Wed, 07 Jun 2023 15:45:23 GMT

@Jj15 Are you trying to activate or just do a SIM card swap from lost missing / damaged SIM card . If SIM card replacement you don’t activate it . otherwise you should be able to activate on the app

SIM SWAPPING profile tabs

Re: How to activate my new SIM card?

Jj15 — Wed, 07 Jun 2023 15:50:09 GMT

Yes it’s a swap. Lost mine and now put in the new one. I did use the method you showed and it recognized it as saved with the new SIM card number on my profile but I still don’t have service. Is there a waiting period?

thanks

Re: How to activate my new SIM card?

Handy1 — Wed, 07 Jun 2023 15:51:22 GMT

@Jj15 Reboot the phone , if you have any other issues contact support

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: How to activate my new SIM card?

will13am — Wed, 07 Jun 2023 15:51:36 GMT

@Jj15 wrote:
Yes it’s a swap. Lost mine and now put in the new one. I did use the method you showed and it recognized it as saved with the new SIM card number on my profile but I still don’t have service. Is there a waiting period?
thanks

@Jj15 , the SIM change takes effect immediately. You should be able to do this in the app or on a desktop browser (use incognito mode).

Re: How to activate my new SIM card?

Jj15 — Wed, 07 Jun 2023 15:52:35 GMT

I will try that thank you very much

Re: How to activate my new SIM card?

Jj15 — Wed, 07 Jun 2023 15:59:31 GMT

The reboot worked thank you!

but my texts are showing up on others phone as coming from my email. Is there something I need change still?

Re: How to activate my new SIM card?

esjliv — Wed, 07 Jun 2023 16:32:51 GMT

@Jj15 wrote:
but my texts are showing up on others phone as coming from my email. Is there something I need change still?

@Jj15 To change this, try going to Settings > Messages > Send & Receive and configure the settings to start new conversations from your phone number.

edit to correct proper quote.