topic Re: Payment problem in Get Support

Payment problem

Jason2023 — Wed, 07 Jun 2023 12:54:48 GMT

Payment on file didn’t go through due to insufficient funds I believe so I went to update my payment information and my phone still isn’t working

Re: Payment problem

Handy1 — Wed, 07 Jun 2023 13:01:34 GMT

@Jason2023 Wait an hour and try again . Maybe even on computer or lap top if possible

Re: Payment problem

esjliv — Wed, 07 Jun 2023 13:00:33 GMT

@Jason2023 - if this was an Autopay failure, log into My Account, then you will need to make a manual payment. Just updating your payment info. will not reactivate services.

Re: Payment problem

softech — Wed, 07 Jun 2023 13:11:17 GMT

@Jason2023 Wait a full hour first.

If you know the 4 digits account PIN, try to use *611 and pay the amount due as it has better success

if not, the use My Account but open it in Incognito mode and try again