topic Re: @CS_Agent in Get Support

@CS_Agent

Mdc001 — Wed, 07 Jun 2023 12:41:39 GMT

Cancelled plan for daughter the day bill was due to be paid...June 5th. Will this payment be reversed ?

Re: @CS_Agent

Handy1 — Wed, 07 Jun 2023 12:44:46 GMT

@Mdc001 PM is pre paid service so no refunds typically , but you can ask support to mark an exception in your case

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: @CS_Agent

esjliv — Wed, 07 Jun 2023 12:45:49 GMT

@Mdc001 - this is a prepaid service, so refunds are not normally given.

How did you cancel the service? Only porting the phone number out, or being in nonpay status for over 90 days cancels your account here.

If you ported on the same day of the Public account renewal of the plan there is not much that can be done, as this is a timing issue. If ported to Telus or Koodo, there may be some allowances here, so you can ask Public Mobile customer support about this.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: @CS_Agent

Mdc001 — Wed, 07 Jun 2023 15:51:43 GMT

Hi, this was my daughter's phone! It broke so she purchased a new plan with bell. I had 4 phones I was paying for...now I have my wife's and mine left. She told me to cancel on last day of plan cycle. So auto pay took the money a few hours after I canceled. Can the money get applied to my other plans on my visa? She did not use the phone a single day in the new cycle.

Re: @CS_Agent

Handy1 — Wed, 07 Jun 2023 15:53:50 GMT

@Mdc001 That’s a good question , but unlikely have to engage support to see if a exception can be made in this case , best of luck

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: @CS_Agent

dust2dust — Wed, 07 Jun 2023 15:57:27 GMT

But did she port her number from here?

Unfortunately, the new system still carries over the old dates. The dates shown on the account are from the new 30 days to the first of the next 30 days. It SHOULD be from the new 30 days to the last day of the 30 days. Thus causing this confusion.

So it is currently 12:01 am of the first date to 12:01am of the second date. It should be 11:59pm of the second date. But it's not.

Re: @CS_Agent

Mdc001 — Wed, 14 Jun 2023 20:46:48 GMT

Hi I followed the recommended advice! Contacted the people I was suppose to email and never got a response! I have been a good customer for many years! I should not loose out!

Re: @CS_Agent

Handy1 — Wed, 14 Jun 2023 20:48:06 GMT

@Mdc001 Look here for your response

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage