topic Changing payment in Get Support

Changing payment

Bill131 — Wed, 07 Jun 2023 12:28:36 GMT

My credit card expires in 1 week but I cannot update the payment method. Tells me there is a problem. I do not want to lose service so what do I do?

Re: Changing payment

softech — Wed, 07 Jun 2023 12:33:53 GMT

@Bill131 Wait a full hour before trying it again. And when you try again, please use Incognito mode for better success

But if still does not work, please open ticket with support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Worst case, remember you can add voucher to My Account until the card is updated. Get the vouchers from SDM/711/London Drug/Shell and load the voucher using *611

Re: Changing payment

Handy1 — Wed, 07 Jun 2023 12:43:12 GMT

@Bill131 you may have tried to many times give it a bit and try again from another device , Lap top or computer if possible .

Re: Changing payment

frostyfire22 — Wed, 07 Jun 2023 19:18:25 GMT

Try using Incognito mode on your browser. It worked for me and it might work for you too.

Re: Changing payment

Bill131 — Wed, 07 Jun 2023 19:23:41 GMT

Thanks. Tried incognito but no difference. Substituted another credit card and it worked. Go figure. Might be the inital card.

Re: Changing payment

Bill131 — Wed, 07 Jun 2023 19:24:55 GMT

Got it working. Used another payment option. Thanks to all.