topic Re: Verification code issues in Get Support

Verification code issues

Mb797 — Wed, 07 Jun 2023 11:41:26 GMT

Hello, I have an issue with one of my banking apps. When I try log in it sends a verification code to my phone number however I don’t get anything so I cannot log in. Even if I select “resend code”, still nothing comes through. I spoke with the bank and they told me to check with my service provider. I have multiple apps that use this code style authentication however this is the only one I am having an issue with. Anyone have any suggestions?

Re: Verification code issues

esjliv — Wed, 07 Jun 2023 11:46:31 GMT

@Mb797 - if you recently activated a number/account with Public Mobile these 2FA/short codes can take about a week to 'find' your new account. So this should just take a bit of time to start working.

If you have been a customer for quite some time, which short code or bank are you having the issue with? Perhaps this is a location that does not work with Public.

Re: Verification code issues

Mb797 — Wed, 07 Jun 2023 12:49:24 GMT

It has been less than one week so i will wait a bit. Thank you!