topic Re: Closed my account but still being charged $8.96 in Get Support

Closed my account but still being charged $8.96

Lanz — Wed, 07 Jun 2023 03:37:35 GMT

Re: Closed my account but still being charged $8.96

will13am — Wed, 07 Jun 2023 03:39:03 GMT

@Lanz , how did you close the account? Was auto payment turned off? Usually customers have the payment card removed as well.

Re: Closed my account but still being charged $8.96

Lanz — Wed, 07 Jun 2023 03:41:10 GMT

I actually switched to a different provider in store and now don’t seem to have access to my account but I did have autopay before.

Re: Closed my account but still being charged $8.96

BKNS27 — Wed, 07 Jun 2023 04:05:06 GMT

@Lanz

Once you port your number to another carrier. Your account will be closed and AutoPay will be cancelled.

It is best you contact a CS_Agent to investigate and refund the charge.

Re: Closed my account but still being charged $8.96

Dunkman — Wed, 07 Jun 2023 04:44:52 GMT

@Lanz

When did you port over? Did you respond to Public mobile port request text?

Is your new account working properly? Specifically, does incoming calls and texts work? If incoming texts and calls work, then your port was successful. If not working properly, your port was not successful and your PM account is still active.

Re: Closed my account but still being charged $8.96

esjliv — Wed, 07 Jun 2023 11:44:20 GMT

@Lanz - yeah, if you just ported out and your account here was close to renewal maybe your Public account was in the renewal/payment process and you ported out too late to avoid payment.

Or, was this some time ago, and you are being charged? We are customers like you here and have no access to your account. So, if you know this account/phone number is now successfully with another provider, yet still being charged, submit a ticket to customer support to inquire.

CSA contact methods found here in Help Articles :https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent