topic Re: Plan option after suspension in Get Support

Plan option after suspension

whsu8 — Wed, 07 Jun 2023 02:49:45 GMT

Hi, First time posting here.

I have a couple of accounts with PB, one of them is for a family member who doesn't need anything more than the old $15 plan (250MB 100min). They are often not in the country, and normally I would suspend their account for the max 90days then reactive it with the same $15 plan.

I noticed that with the new changes the $15 plan is no longer an option, right now the plans are grandfathered, so I haven't been forced to change to any of the newer plans. I am still a few months away from having to suspend the account, but I am wondering if I do suspend the account, can I still get the $15 plan back, or will I have to opt to subscribe the new, far more expensive plans? If the latter is the case, I will choose not to suspend the account, as it would make more sense for me in the long run.

Thanks in advance for the help.

Re: Plan option after suspension

Handy1 — Wed, 07 Jun 2023 02:57:43 GMT

@whsu8 The $15 plans is still there on the new PM app on activation , or in your my account .you can suspend your 15 plan for 90 days . And then it will close , so long as you make payment again before then ,say like the 85 day your 15 plan will stay intact

Re: Plan option after suspension

hairbag1 — Wed, 07 Jun 2023 02:55:44 GMT

@whsu8

the $15 plan is still available. Log in on your laptop ...you should see its still available.

Re: Plan option after suspension

whsu8 — Wed, 07 Jun 2023 03:01:06 GMT

Thanks! I didn't realize the plans were still there, I didn't see them on the website, and though it would be the same list. This makes me feel better. Thanks!!

Re: Plan option after suspension

hairbag1 — Wed, 07 Jun 2023 03:04:33 GMT

@whsu8

PM did a website "upgrade" a coupla weeks ago...still working through the foul-ups !