topic Re: no sim card error in Get Support

no sim card error

paperandpresent — Wed, 07 Jun 2023 02:00:38 GMT

Hi I subscribed a public mobile plan for a new account. I ported the number from 7-11 speakout. However, there is a No sim card issue after I inserted the public mobile sim. since I cannot use that number any more, I even cannot log in because that number does not work.

Looking forward to your help!

Re: no sim card error

esjliv — Wed, 07 Jun 2023 02:04:24 GMT

@paperandpresent - can you remove your SIM card, then gently reinsert it? Do you have another phone you can test the SIM card into to see if any services work?

See info. about Speakout here: https://productioncommunity.publicmobile.ca/t5/Get-Support/Porting-number-from-Speakout-Apply-also-to-Petro-Canada-Mobility/m-p/365194

If still no services, after checking in another phone contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Normally Faster use this link to: Get Help With Public Mobile Chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: Private Message to Public Mobile Customer Support Agents (CSA)

CSA contact methods also found here in Help Articles for future reference:https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: no sim card error

paperandpresent — Wed, 07 Jun 2023 02:26:00 GMT

Thank you for your quick response. The issue is that since there is no sim, I cannot use that phone number, but to submit a ticket, I have to use that phone number to receive the code to log in. So I cannot report the issue. Can i set up another account to submit a ticket for a different account? Thank you for your help

Re: no sim card error

Handy1 — Wed, 07 Jun 2023 02:28:49 GMT

@paperandpresent You should be able to submit ticket with this link to support

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: no sim card error

BKNS27 — Wed, 07 Jun 2023 03:55:35 GMT

@paperandpresent

It sounds like a provisional issue with your SIM.

If you can post on this Community, you can contact a CS_Agent by private messaging on your computer with the envelope icon or click on your avatar>messages.

Re: no sim card error

esjliv — Wed, 07 Jun 2023 11:21:38 GMT

@paperandpresent wrote:
Thank you for your quick response. The issue is that since there is no sim, I cannot use that phone number, but to submit a ticket, I have to use that phone number to receive the code to log in. So I cannot report the issue. Can i set up another account to submit a ticket for a different account? Thank you for your help

@paperandpresent - if you can verify the account with a customer support agent you may not need to set up another account. Unless, it is linked to a different number already. Then customer support may ask to created one. See what they say. But, firstly do they see the account needs to be reset so the SIM can work?

Have you tried the SIM card into another phone to see if services work, by the way?