topic Re: This new system is awful in Get Support

This new system is awful

Jesses — Wed, 07 Jun 2023 05:18:55 GMT

I have 3 accounts with public mobile it says 2 of them no longer exist by email

I dont want the 2 step verification because 2 of the plans are for my children and i dont want to have to put a code in to put money on their account

All three of my accounts have credits and i cant access anything

Also do not want to have to change my password i liked the passwords i had

This is ridiculous!!!!!!

Re: This new system is awful

esjliv — Wed, 07 Jun 2023 01:55:59 GMT

@Jesses - once you and your other accounts get sorted out it should be less painful. SHOULD be 🤞

Do you recall if you and your 2 children's accounts were able to log in separately before this change? NOTE, each account requires its own unique email for a My Account. So, if accounts were never set up with their own unique emails, then have them set up with customer support (CSA).

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Normally Faster use this link to: Get Help With Public Mobile Chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: Private Message to Public Mobile Customer Support Agents (CSA)

CSA contact methods also found here in Help Articles for future reference: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: This new system is awful

will13am — Wed, 07 Jun 2023 03:33:16 GMT

@Jesses , the new rules on strong password is for customer protection. After initial eversafe set up, 2FA can be bypassed by setting a device as trusted. It may be possible to get 2FA codes to email by using the forget password option. If that does not work, then a support ticket will be required.

Re: This new system is awful

DDM69 — Wed, 07 Jun 2023 16:36:54 GMT

@Jesses the new system requires stronger passwords for your safety. Log in to each account and follow the steps. Choose a new password and if that isn't working, you will have to contact a CS agent. The changeover isn't perfect but the safety of your account is very important. Don't worry, your credits will still be there.

Once you've logged in using eversafe...it's not awful at all. Be patient go with it. 😊

FYI...passwords for anything should be changed regularly for anything you have or you are far more likely to experience fraud.

Re: This new system is awful

Jesses — Fri, 01 Mar 2024 16:32:17 GMT

I had no problem logging us all in and we all are using our own email now its just horrible. I log out and go to log back in on a different account and it keeps the one i just logged out of logged in so i have to log out and wait like 2 days before i can log into a different account

Re: This new system is awful

Jesses — Fri, 01 Mar 2024 16:33:26 GMT

Ive marked my phone as a trusted device on all 3 accounts and it does not work