topic Re: Phone Plan in Get Support

Phone Plan

Jaimewillis — Wed, 07 Jun 2023 05:21:45 GMT

I am not able to make any outgoing phone calls. It says “can’t be completed as you have used all available minutes” and instructions to purchase more minutes. Problem being I have an unlimited provincial calling monthly plan. Please help as this is my only method of communication and if an emergency happens I cannot call anyone.

Thank you

Re: Phone Plan

softech — Wed, 07 Jun 2023 00:43:15 GMT

@Jaimewillis this is a common glitch 😞

Usually a device reboot should resolve the issue

also, make sure you put a 1 in front of the 10 digits number when you dial

if nothing works, then you will need support to clear up the issue for you. Please message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Phone Plan

HALIMACS — Wed, 07 Jun 2023 00:49:00 GMT

To be certain, @Jaimewillis , you are on the Provincial calling plan, and NOT the Canada-wide plan?

You should be able to move over to the Canada-wide for the same (and possible less) money.

Have a look at the available suite of plan offerings - PM Plans

Download the PM app and you'll see additional 3G plans at $25 and $15.

Re: Phone Plan

Jaimewillis — Wed, 07 Jun 2023 01:32:53 GMT

Yes, already tried a hard reset and toggling the air plane mode switch among other things. All numbers already have the 1 in front. I will message the above for further help. Thank you for posting it.

Re: Phone Plan

Jaimewillis — Wed, 07 Jun 2023 01:49:19 GMT

I will look but I don’t make any calls out of province anyway just the lower Ontario area to family and friends. Anything out of country is only through messenger on the internet.