topic Plan switch and refund? in Get Support

Plan switch and refund?

SLynch — Wed, 07 Jun 2023 05:24:28 GMT

My original plan renewed on June 3, and on June 6 I switched to a new subscription. Does this mean I automatically lose out on the approximately 50 dollars that I just paid? 😭😭😭

Re: Plan switch and refund?

softech — Tue, 06 Jun 2023 23:42:47 GMT

@SLynch PM is a prepaid provider. Usually if it is the same day, support could be able to do something. But the change was 3 days apart, will see if support willing to help. Please message support directly and ask, hope for the best:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Plan switch and refund?

DennyCrane — Tue, 06 Jun 2023 23:58:34 GMT

When you changed your plan you had 2 options:

1) Immediate plan change

2) Scheduled plan change at next renewal

It's generally advisable to go with option 2 unless you're already out of data. If you go with option 1 there is no prorated credit applied. You could try your luck with PM support, but there's no guarantee.

Re: Plan switch and refund?

HALIMACS — Wed, 07 Jun 2023 00:16:55 GMT

Yes @SLynch , that's what it means.

When you were doing an immediate plan change (presuming you didn't schedule it for the NEXT renewal), did you not receive a large, red banner notification about the disadvantages of doing an immediate plan change before the last click?

Re: Plan switch and refund?

computergeek541 — Wed, 07 Jun 2023 00:20:11 GMT

Re: Plan switch and refund?

SLynch — Wed, 07 Jun 2023 00:22:02 GMT

No I did not see a red banner, otherwise I would not have proceeded

Re: Plan switch and refund?

DDM69 — Wed, 07 Jun 2023 16:51:50 GMT

@SLynch

https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan