topic activation incomplete in Get Support

activation incomplete

MargaretHyslop — Wed, 07 Jun 2023 05:50:03 GMT

transferred from Virgin mobile on May 20 and since have not been able to receive texts or phone calls except from my husband who is also on public mobile

Re: activation incomplete

softech — Tue, 06 Jun 2023 23:16:24 GMT

@MargaretHyslop your husband text could be just iMessage /RCS instead of sms

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: activation incomplete

esjliv — Tue, 06 Jun 2023 23:20:24 GMT

@MargaretHyslop - if you are receiving calls, than that usually means the port completed. Soo, why only from your husband?

Have you restarted your phone since you activated? What about data, does this work?

Even performing a network reset on your phone. To do this :

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode. Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Try your SIM card into another phone to see if you can call others and others can call you. And send/receive texts.