topic Re: dropped calls cant submit a ticket error 404 in Get Support

dropped calls cant submit a ticket error 404

porcupine — Thu, 15 Jun 2023 18:11:26 GMT

cant submit a ticket error 404 getting dropped calls not all the time but often tried airplane mod ect still no good now cant contact an agent it says access denied can an agent contact me. It's fixed now thanks everyone I contacted an agent

it is still dropping calls i was told there is nothing they can do need a cell tower and i am in the city

Re: dropped calls cant submit a ticket error 404

pmbc — Tue, 06 Jun 2023 22:03:10 GMT

@porcupine You can contact CS Agent here,

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: dropped calls cant submit a ticket error 404

Handy1 — Tue, 06 Jun 2023 22:06:38 GMT

@porcupine

Message support directly

Or while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: dropped calls cant submit a ticket error 404

porcupine — Tue, 06 Jun 2023 22:08:45 GMT

it says access denied

Re: dropped calls cant submit a ticket error 404

porcupine — Tue, 06 Jun 2023 22:09:21 GMT

it also says access denied

Re: dropped calls cant submit a ticket error 404

Handy1 — Tue, 06 Jun 2023 22:10:50 GMT

@porcupine That’s odd I hit the link in both posts and it works for me does starting to private message . Try again

Message support directly

Or while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: dropped calls cant submit a ticket error 404

esjliv — Tue, 06 Jun 2023 22:10:55 GMT

@porcupine - you've been around for quite some time. Are you not familiar with the private message option to CS_Agent? Or were you having an issue with this method?

As for your dropped calls, is this an all of a sudden thing? Have you tried any of the below?

restarting your phone
toggle into then out of airplane mode
perform a reset of the device's network settings
Remove your SIM card, then gently reinsert it.
If still issue, try your SIM into another phone to see if services work

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

Re: dropped calls cant submit a ticket error 404

pmbc — Tue, 06 Jun 2023 22:29:46 GMT

@porcupine wrote:
it also says access denied

You're logged into community when you click on the link?

Re: dropped calls cant submit a ticket error 404

porcupine — Tue, 06 Jun 2023 22:31:05 GMT

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue. this is what im getting when trying to contact an agent

Re: dropped calls cant submit a ticket error 404

esjliv — Tue, 06 Jun 2023 22:34:53 GMT

@porcupine - Try clearing your cache or

open up a tab in incognito mode:

*Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.

*Mac: Press ⌘ + Shift + n.

Maybe even try a totally different device

Re: dropped calls cant submit a ticket error 404

Handy1 — Tue, 06 Jun 2023 23:02:23 GMT

@porcupine This is so strange your in community and posting , so obviously signed in . But won’t let you private message .i don’t know what to suggest beyond that

Re: dropped calls cant submit a ticket error 404

softech — Tue, 06 Jun 2023 22:52:15 GMT

@porcupine which link you were using ? are you using the direct message link?

Re: dropped calls cant submit a ticket error 404

Handy1 — Tue, 06 Jun 2023 22:55:22 GMT

Yes @porcupine was and in fact when I try to private. Message @porcupine i cannot there not option to @porcupine Account this behaving badly

@softech @esjliv @pmbc go to @porcupine profile there no option to even send private message

Re: dropped calls cant submit a ticket error 404

softech — Tue, 06 Jun 2023 22:56:17 GMT

Then @porcupine could have disabled Private message by accident

come here an enable it

https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/user-preferences:private-messenger

Re: dropped calls cant submit a ticket error 404

pmbc — Tue, 06 Jun 2023 23:05:54 GMT

@softech good call, maybe so. Send Message is there for @porcupine profile but wouldn't come up in the autofill.

Re: dropped calls cant submit a ticket error 404

softech — Tue, 06 Jun 2023 23:06:48 GMT

@pmbc he could have turn it back on. I didn't see Send a Message on his profile earlier too 🙂

Re: dropped calls cant submit a ticket error 404

Handy1 — Tue, 06 Jun 2023 23:10:30 GMT

@porcupine There now that should make contacting support a little easier now 🙂

Re: dropped calls cant submit a ticket error 404

epwand — Thu, 08 Jun 2023 02:31:19 GMT

I get this as well. Frustrating.

Re: dropped calls cant submit a ticket error 404

softech — Thu, 08 Jun 2023 02:33:12 GMT

@epwand if you are referring you had problem submitting ticket with support, please open ticket by direct messaging them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there