topic Re: Activation problems in Get Support

Activation problems

panda6421 — Tue, 04 Jan 2022 20:09:41 GMT

I am having the same problems as everyone else. Please help me to activate my account. I followed all the steps correctly. I am not able to login to self serve either,e ven though I validated my email address. I received 2 emails from PM: Your Public Mobile Activation Details and Verification Email from Public Mobile, but nothing works. HELP!

PS I have also PM ed Mary over 40 min ago and have not heard back and she has not read my PM.

Re: Activation problems

imm1304 — Wed, 31 Aug 2016 16:03:56 GMT

Hi @panda6421!

Welcome to PM! I wish it was under better circumstances, but lets get this issue resolved asap.

@Mary_M or @Shazia_K whoever responds here will be able to sort this out fairly quickly for you.

Have you placed your new PM sim card in your phone? You shold already have service. Self serve access will be restored with the help of PM staff but meanwhile you can start using the service.

Re: Activation problems

ute1978 — Wed, 31 Aug 2016 16:04:08 GMT

@panda6421 wrote:
I am having the same problems as everyone else. Please help me to activate my account. I followed all the steps correctly. I am not able to login to self serve either,e ven though I validated my email address. I received 2 emails from PM: Your Public Mobile Activation Details and Verification Email from Public Mobile, but nothing works. HELP!

PS I have also PM ed Mary over 40 min ago and have not heard back and she has not read my PM.

Hang in there buddy, Mary is pretty busy answering all private messages.

@Mary_M could you please help with the activation?

Re: Activation problems

Mary_M — Wed, 31 Aug 2016 16:54:54 GMT

Hey @panda6421

As stated in my private message, I have activated your account, your plan and requested a port for your number.

Everything should be in order once the number transfer is complete.

Cheers!

**Thank you @ute1978 & @imm1304 🙂

Mary