topic Re: Can't call out in Get Support

Can't call out

CandiceJaimie — Wed, 07 Jun 2023 06:18:09 GMT

@CS_Agentin our Community - I get a message "7B1 your phone is not activated on the network" When I try and make a call.

Re: Can't call out

Handy1 — Tue, 06 Jun 2023 21:49:37 GMT

@CandiceJaimie

Message support directly

Or while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Can't call out

esjliv — Tue, 06 Jun 2023 22:18:38 GMT

@CandiceJaimie - before going to customer support (or while you wait for a reply), i'd like to know more details please... like what trouble shooting have you tried?

This message usually means a network issue, so is the issue on your end or the receivers end?

Is your account status Active in My Account or when you dial 611? If you are unable to dial 611 call 1-855-478-2542 or # 1-855-4PUBLIC from another device and see what the status says.

Do texts work? Does data work?

Try:

restarting your phone
toggle into then out of airplane mode
perform a reset of the device's network settings
Remove your SIM card, then gently reinsert it.
If still issue, try your SIM into another phone to see if services work

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

Re: Can't call out

CandiceJaimie — Tue, 06 Jun 2023 22:25:19 GMT

Customer support did something on their end and now it works