topic Re: Payment in Get Support

Payment

CaesarWong1 — Tue, 06 Jun 2023 19:13:42 GMT

I am on auto-payment. I have past the payment date and no message from PM to acknowledge receipt of payment. When i check my bank account, no auto-payment has been effected by PM. Please look into the matter. Thank you.

Re: Payment

softech — Tue, 06 Jun 2023 19:16:10 GMT

@CaesarWong1 PM is self managed and you can check easily via My Account

You have no service now? Please login My Account using Incognito mode and confirm if account status is suspended. If so, click the resume service button to make a manual payment

Re: Payment

esjliv — Tue, 06 Jun 2023 20:35:02 GMT

@CaesarWong1 wrote:
I am on auto-payment. I have past the payment date and no message from PM to acknowledge receipt of payment. When i check my bank account, no auto-payment has been effected by PM. Please look into the matter. Thank you.

@CaesarWong1 - we are all customers like you here. We have no access to your account.

Main thing is, are your services working? If so, your account may still be going through the renewal process.

Are you talking about this text received from Public, when you said 'no message from PM to acknowledge receipt'?

These texts do still come in for me, but texts from Public this year have been a hit or miss, so I would not rely on them.

If your services are not working, see @softech 's post.

Or, if the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611, see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher